CONTACT.
General Inquiries
You can contact us via email with any questions you may have about Jelbi to: appsupport@bvg.de.
If you have questions regarding privacy, please contact us at privacy@jelbi.de.
If you have questions regarding your payment methods, please contact our payment service provider at kundencenter@logpay.de.
Questions about Jelbi Stations
Please direct any questions related to our Jelbi Stations to: stationen@jelbi.de
If you notice a malfunction at a Jelbi Station, please call 030/ 19449.
Would you like to learn more about the Jelbi Stations? Get more information here
Contact to our mobility partners
In all matters concerning your trip, invoices, or problems with your ride, please contact the respective mobility partner directly:
Bolt
Telefon: 030 568 373 989 (erreichbar 24/7)
E-Mail: jelbi@bolt.eu
emmy
Phone: 030 – 220 124 40 (available 24/7)
Email: kontakt@emmy-sharing.de
Lime
Phone: 069 – 77 04 47 33 (available 24/7)
Email: hilfe@li.me
MILES
Phone: 030 – 837 99710 (available 24/7)
Email: hello@miles-mobility.com
Nextbike
Phone: 030 – 120 863 64 (available 24/7)
Email: info@nextbike.de
Sixt Share
Phone: 0381- 807 053 66 (available 24/7)
Email: sixtshare-bvg@sixt.com
Taxi Berlin
Phone: 030 – 20 20 20
Email: info@taxi-berlin.de
Voi
Phone: 0800 00 02 709 (erreichbar 24/7)
Email: support@voi.com
Not currently bookable through the app, only on Jelbi Stations:
Cambio
Phone: 030 – 91 20 67 91
Email: berlin@cambio-CarSharing.de
Cargoroo
Phone: 0049 – 800 000 2742
Email: support@cargoroo.nl