CONTACT.

General Inquiries

You can contact us via email with any questions you may have about Jelbi to: appsupport@bvg.de.
If you have questions regarding privacy, please contact us at privacy@jelbi.de. 
If you have questions regarding your payment methods, please contact our payment service provider at kundencenter@logpay.de.

 

Questions about Jelbi Stations

Please direct any questions related to our Jelbi Stations to: stationen@jelbi.de
If you notice a malfunction at a Jelbi Station, please call 030/ 19449.

Would you like to learn more about the Jelbi Stations? Get more information here

 

Contact to our mobility partners

In all matters concerning your trip, invoices, or problems with your ride, please contact the respective mobility partner directly:

Emmy
Phone: 030 – 220 124 40 (available 24/7)
Email: kontakt@emmy-sharing.de

Lime
Phone: 069 – 77 04 47 33
Email: hilfe@li.me

Miles
Phone: 030 – 837 99710 (available 24/7)
Email: hello@miles-mobility.com

Mobileeee
Phone: 069 – 588 098 943 (available Mon-Fri 9 AM-5.30 PM)
Email: support@mymobileeee.de

Nextbike
Phone: 030 – 120 863 64 (available 24/7)
Email: info@nextbike.de

Sixt Share
Phone: 0381- 807 053 66 (available 24/7)
Email: sixtshare-bvg@sixt.com

Tier
Phone: 030 – 568 38 651 (available 8 AM-8 PM)
Email: support@tier.app

Taxi Berlin
Phone: 030 – 20 20 20
Email: info@taxi-berlin.de 

Voi
Phone: 0800 10 400 10 (erreichbar 24/7)

Email: support@voi.com 

 

Not currently bookable through the app, only on Jelbi Stations:

Avocargo
Telefon: 030 – 86 32 83 080
E-Mail: support@avocargo.one

Cambio
Phone: 030 – 91 20 67 91
E-Mail: berlin@cambio-CarSharing.de

DB Flinkster
Phone: 069 – 42 72 77 00

Sigo
Phone: 06151 – 384 31 00 (erreichbar Montag-Sonntag 8-20 Uhr)
E-Mail: support@sigo.green