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CONTACT.

General Inquiries

You can contact us via email with any questions you may have about Jelbi to: support@jelbi.de
If you have questions regarding BVG tickets you bought in Jelbi, please contact ticket@jelbi.de
If you have questions regarding privacy, please contact us at privacy@jelbi.de

 

Questions about Jelbi Stations

Please direct any questions related to our Jelbi Stations to: stationen@jelbi.de
If you notice a malfunction at a Jelbi Station, please call 030/ 19449.

Would you like to learn more about the Jelbi Stations? Get more information here

 

Contact to our mobility partners

In all matters concerning your trip, invoices, or problems with your ride, please contact the respective mobility partner directly:

Miles
Phone: 030 201 649 75 (available 24/7)
Email: hello@miles-mobility.com

Deezer Nextbike
Phone: 030 120 863 64 (available 24/7)
Email: info@nextbike.de

Emmy
Phone: 030 220 124 40 (available 24/7)
Email: kontakt@emmy-sharing.de

Tier
Phone: 030 568 38 651 (available 8 AM-8 PM)
Email: support@tier.app

Not currently bookable through the app, only on Jelbi Stations:

Oply
Phone: 030-54 44 50 30
Email: service@oply.com

mobileeee
Phone: 030-403 65 61 69
Email: support@mobileeee.de

DB Flinkster
Phone: 069 42 72 77 00