The Berliner Verkehrsbetriebe (BVG) are making every effort to make the Jelbi app accessible to all.

The legal basis is the German Act on Equal Opportunities for the Disabled (BGG), the Barrier-free Information Technology Ordinance (BITV), and the law on barrier-free information and communication technology Berlin (BIKTG Bln) in their respective valid versions. The declaration on digital accessibility is required by the law on barrier-free information and communication technology Berlin (BIKTG Bln).


Status of compatibility with the requirements of the BITV

This app is partially barrier-free. The requirements of the current BITV are partially fulfilled. The areas listed below are not barrier-free for the following reasons:

Barrier: Readability

  • Description: Font size and color contrasts are sometimes insufficient.

Barrier: Reading order

  • Description: Screen readers are not able to read the logical order of visible page content on all screens.

Barrier: Orientation

  • Description: Landscape mode is not supported by the app.



Should you notice any shortcomings in the barrier-free design of the Jelbi app, please feel free to contact us:
Berlin public transport (BVG) – AöR – Holzmarktstraße 15-17 10179 Berlin
Phone: 030/19449


Conciliation procedure

If you are of the opinion that you are disadvantaged by an insufficiently barrier-free design of the Jelbi app, you can contact the BGG conciliation office:
Conciliation office according to the law on equal opportunities for people with disabilities at the Federal Government Commissioner for the Affairs of People with Disabilities
Wall Street 53
10117 Berlin
Phone: 030185272805


Status as of 18.06.2021