BROWSER SUPPORT.
How to successfully redirect to the Jelbi app – despite browser protection.
Some browsers block automatic redirection from websites to apps for security reasons. Totally understandable from a safety perspective – but sometimes a bit annoying. Here’s how you can fix the issue.
Why aren’t you redirected to the app after logging in?
Most browsers have built-in protection against automatic redirection to apps. These features are often called “Protocol Handlers,” “App Links,” or “External Applications.”
Privacy-focused browsers like Brave tend to have stricter default settings that block such redirects.
Here’s how to fix it: Look for one of the following terms in your browser settings:
- Protocol Handler
- External Applications
- App Links
- Website Permissions
Then allow redirects for our website and reload the page.
In Brave, you’ll find it here:
- Click the Brave icon (the lion) in the address bar
- Or go directly to: brave://settings/content/handlers
- Also important: Go to the privacy settings and disable “Redirect tracking URLs” – this can also block the redirect.
Still not working?
Our tip: Try using a different browser or let us know if you’re still experiencing issues – we’re here to help at appsupport@bvg.de