GET YOUR JELBI CREDIT IN 4 STEPS.

Jelbi-App im App Store laden

Step 1: Download Jelbi app

Download the Jelbi app from the App Store or the Google Play Store and install it on your smartphone.
Please note: You have to be 18 years or older in order to use the services offered in Jelbi.

Registrierung in der Jelbi-App

Step 2: Registration

If you are a first-time user, please register a new account. If you already have an existing BVG account, you can alternatively log in to Jelbi with these credentials.

Girokarte/SEPA als Zahlart in Jelbi hinterlegen

Step 3: Add Direct Debit as payment

In order to add and use Jelbi vouchers, you have to first add Direct Debit (Girokarte) as a payment method.

Please note: If the proper credit check is rejected by the payment service provider, unfortunately the Jelbi mobility vouchers cannot be used.

Gutschein-Code in Jelbi einlösen

Step 4: Add the voucher

Now you can add and redeem your eight-digit voucher code under Profile > Payment > Promotions. You’re ready for your next ride!

Führerschein verifizieren in der Jelbi-App

IMPORTAN for e-mopeds and car sharing

For the use of e-mopeds and car sharing, you need to validate your ID document and driving license in the registration process. If the proper ID and driving license validation is not successful, the Jelbi vouchers can unfortunately not be used. Currently, the Jelbi app only offers the possibility to validate EEA driving licenses in combination with ID documents issued in the EEA, Switzerland and UK as well as residence permits from the EEA.

Please note: Older driver’s licenses (the ones before the chip card existed) are also verified. It is sometimes a bit more complicated to take a good photo for the verification process. If it didn’t work – just try again or contact our customer service at appsupport@bvg.de.

Jelbi-Support kontaktieren

Questions & Answers

In case of problems or questions regarding the respective mobility services, select the corresponding provider in the Profile > Support section. Always include the e-mail address stored in the profile for assistance from Jelbi support!

If you have any questions regarding bookings in the Jelbi app, please contact appsupport@bvg.de.